Thunderbird - Get Satisfaction Answer Rate - A tale of tools; this shouldn't require programming
In my not so humble opinion generating a graph like this from a database shouldn't require a 70 line ruby script!
In my not so humble opinion generating a graph like this from a database shouldn't require a 70 line ruby script!
An amazing weekend of Vancouver events awaits us. Unfortunately I can't go to all, all recommended:
Not to mention Linux Conf 2011 Vancouver which started on August 17th and ends on August 19th
Presentation created for June 30, 2011 Vancouver Ruby / Rails meetup (flickr set, slideshare, pdf)
See my Better Support Living through Software for the full details
And just for fun here are the flickr pics of the slides:
| Attachment | Size |
|---|---|
| 348.82 KB |
Come join us for our big Firefox 4 party + Spaces party (how should we re-design our space to make it friendly for Open web compatible folks? We need your help figuring this out!). April 15, 5:30p.m. at 163 West Hastings 2nd Floor, RSVP on meetup, please! Free snacks, free drinks, free swag!
And I and the the rest of Mozilla Messaging have been integrated back into Mozilla corporation which means that after 2 Thunderbird releases where we established our ability to deliver and assembled a fine team, we'll have better access to Firefox folks and resources (David's Future of Messaging Blog post explains it better).
Hard to believe that I didn't make any predictions in 2009 (my 2008 predictions)!
Herewith again some randomly ordered Mobile predictions which are worth what you paid for them!
A belated gig change post: Since July 21, 2009, I have been Technical Support Lead at Mozilla Messaging. It's been quite the wild ride. I have been immersed in Mozilla Messaging's product, the open source Thunderbird Email client (in particular getting ready for Thunderbird 3 currently scheduled for November which has a plethora of improvements including the super spiffy global search) as well as tweaking the Mozilla Messaging Implementation of Get Satisfaction for Thunderbird support as well as starting the deployment of a Knowledge Base for Thunderbird. Busy times! Good times!
Sidenote: I'd completely forgotten the intensity of focus that's needed to ship a big product like Thunderbird; couple that with the knowledge that millions of people will be using it and with the history of Mozilla makes for a unique experience for me because the Unix network management software I worked on at Nortel was big but only used by 100s of users and even then by all reports most of the features were unused, contrast that with Thunderbird where seemingly every feature no matter how obscure is used by lots of folks!
[UPDATE: check out the official Open Komodo blog post from ActiveState]
Got an advance briefing about Open Komodo (initially a portion of Komodo Edit combined with other open source goodies) which is an open source client side (JavaScript, HTML, CSS) web application development platform from our friends at ActiveState and Mozilla. Add debugging and PHP support (hopefully soon, LazyWeb ?!?) and you have a killer open source Drupal development environment as well as one for XUL based Rich Internet Apps and CSS/HTML/JavaScript Web Apps (e.g. iPhone apps). Can't wait to try it and see how it evolves!