- Read Feverbee: Accepted Solutions & Featured Answers!
- Hmmmm, these three things sounds like great things to measure, maybe we should measure thme in Firefox?!?!?
"I’d measure and work to improve three things:
"1) % of questions with an answer (even explaining there is no known solution helps the member move on).
2) % of questions with a ‘featured/best answer’ (set fairly rigid criteria for what qualifies as a ‘featured answer’. This might be it offers something new, something of unique value etc…it might not be the solution, but it’s an answer that offers help.
3) Time to get a featured/best answer. The quicker the answer, the better.