• A classic! Phil’ Agre’s TNO and Red Rock Eater News Service were so great back in the day!
  • " Whenever they start to blame themselves, blame the computer,no matter how many times it takes, in a calm, authoritative tone of voice. If you need to show off, show off your ability to criticize the bad interface. When they get nailed by a false assumption about the computer’s behavior, tell them their assumption was reasonable. Tell *yourself* that it was reasonable. " <— read the whole thing: How to Help Someone Use a Computer by Phil Agre

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