- Read the whole thing: The Myth of Maintenance Mode
Your Support team has also been cobbling together a product lifetime’s worth of workarounds to make the product keep working, and now these might break your new fix as well.
We don’t build organizations that support the culture of maintenance, and therefore it isn’t work that ends up being valued. I wonder if this is also why Support is chronically undervalued and underfunded.”
Again please read the whole thing :-) https://pwords.substack.com/p/the-myth-of-maintenance-mode
- January 9, 2018 How does Automattic handle 2000 support requests/day? With communication and respect for customers and respect for support folks <– sadly the following link is broken in 2023: https://blog.freshdesk.com/secret-sauce-wordpress-com/